Privacy Notice

Privacy Notice for Canada

This Privacy Notice explains how SinoScan processes personal information of individuals located in Canada, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s Law 25.


1. Organization Information

SinoScan Inc.
780 Hillview Rd.
Kingston ON K7M 5E3

Phone: +1 613 384 2521 
Email: info@sinoscan.ca

For privacy inquiries or access requests, contact: info@sinoscan.ca


2. Categories of Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email, phone number, company)
  • Business information (position, communication history)
  • Device and browser data (IP address, browser type, OS)
  • Website interaction data (pages viewed, clicks, time spent)
  • Approximate geolocation based on IP address
  • Newsletter subscriptions (email and optional details)

We do not knowingly collect sensitive personal information.


3. Sources of Personal Information

  • Information you provide (forms, emails, phone calls)
  • Information automatically collected through cookies and analytics
  • Information exchanged during business relationships
  • Information collected by third-party service providers acting on our behalf

4. Purposes for Collecting Personal Information

We use personal information for the following purposes:

  • Operating, maintaining, and improving our website
  • Responding to inquiries and providing customer support
  • Establishing and managing business relationships
  • Performing analytics and improving site functionality
  • Managing newsletter subscriptions and email communication
  • Security, fraud prevention, and compliance

5. Consent

We obtain consent for the collection, use, or disclosure of personal information when required by PIPEDA or Quebec Law 25. Consent may be:

  • Express (e.g., newsletter signup)
  • Implied (e.g., business communication)

You may withdraw consent at any time unless legal or contractual restrictions apply.



6. Disclosure of Personal Information

We do not sell personal information. We may disclose information to:

  • Service providers acting on our behalf (IT, email, analytics)
  • SinoScan Group companies
  • Newsletter platforms such as Mailchimp
  • Cloud providers such as Microsoft
  • Analytics platforms such as Google Analytics and Hotjar

Disclosures are limited to what is necessary for the purposes described.


6.1 International Data Transfers

Personal information may be transferred outside Canada, including to:

  • European Union
  • United States
  • United Kingdom
  • Other countries where our service providers operate

We ensure equivalent protection through:

  • Contractual clauses
  • Service provider privacy frameworks
  • Technical and organizational safeguards

7. Cookies and Tracking Technologies

We use cookies for the following purposes:

  • Essential website functionality
  • Analytics and performance measurement
  • Marketing and user experience improvements

Cookie choices are managed through Usercentrics CMP.

7.1 Usercentrics Consent Management Platform

Usercentrics CMP stores your cookie preferences in a consent cookie and ensures compliance with privacy obligations.

7.2 Google Tag Manager

Google Tag Manager loads scripts based on your consent selections. It does not store personal information itself.

7.3 Google Analytics

With consent, we use Google Analytics to collect information about how visitors use our site:

  • Pages viewed
  • Time spent on the site
  • Browser and device types
  • Interactions with content
  • IP address (anonymized where possible)

Retention: 14 months.

7.4 Hotjar

With consent, Hotjar provides anonymized user behaviour insights, such as:

  • Heatmaps
  • Scroll and click patterns
  • Session-level interaction metrics

7.5 Mailchimp

If you sign up for our newsletter, your information is processed by Mailchimp (Intuit Inc., USA). You may unsubscribe at any time.

7.6 Microsoft Services

Microsoft tools are used for email hosting, storage, and productivity. Data is processed under strong security and contractual protections.


8. Your Privacy Rights in Canada

Under PIPEDA and Quebec Law 25, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent at any time
  • Request information about how your data is handled
  • Request deletion, where applicable
  • Challenge compliance and file a complaint

To exercise your rights, contact: info@sinoscan.ca


9. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Business relationship management
  • Security and fraud prevention
  • Legal and regulatory compliance


10. Security Measures

We use physical, administrative, and technical safeguards to protect personal information, including:

  • SSL encryption
  • Secure cloud hosting
  • Access controls
  • Industry-standard security practices

11. Updates to This Privacy Notice

This Privacy Notice may be updated due to legal, regulatory, or operational changes.
The most recent version will always be accessible on our website.


Last updated: November 2025

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